Refund & Return Policy
We stand behind our product and want you to be completely satisfied. This policy outlines the conditions under which refunds may be issued for 100xSales subscriptions.
Money-Back Guarantee
New customers are eligible for a full refund within 14 days of their first subscription payment, no questions asked, as long as eligibility criteria are met.
Eligible for Refund
- Your subscription was purchased within the last 14 days (new customers only)
- You have not exceeded 20% of your monthly message allocation
- Your account has not been suspended for Terms of Service violations
- This is your first refund request on the account
Not Eligible for Refund
- Month-to-month subscriptions after the 14-day new customer window
- Partial month refunds after cancellation
- Add-on purchases such as extra message packs or custom integrations
- Accounts terminated due to policy violations
- Fees for professional onboarding or setup services
Refund Process
Submit Your Request
Email our support team at refunds@100xsales.ai with your account email, subscription details, and the reason for your refund request.
Review Period
Our team will review your request within 3 business days and verify eligibility based on our refund criteria. You'll receive an email confirmation when your request is received.
Approval & Processing
If approved, we will process the refund to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.
Refund Received
Your refund will appear on your statement within 5-10 business days after processing. You will receive an email confirmation with the refund details.
Subscription Cancellation
How to Cancel
You can cancel your subscription at any time from your account dashboard under Settings → Billing → Cancel Subscription. Your access will remain active until the end of your current billing period.
Data After Cancellation
After cancellation, your account data will be retained for 30 days, during which you can reactivate or export your data. After 30 days, all account data will be permanently deleted.
Reactivation
You can reactivate your subscription at any time within the 30-day data retention period. Your previous settings and configurations will be restored.
Request a Refund
To initiate a refund request, please email us at refunds@100xsales.ai with your account email and the reason for your request. Our support team will respond within 3 business days.
For general billing questions, please contact billing@100xsales.ai.