Privacy Policy
At 100xSales, we are committed to protecting your privacy and being transparent about how we handle your data. This policy explains what we collect, how we use it, and your rights.
Information We Collect
Account & Profile Data
When you register, we collect your name, email address, phone number, and business information. This data is necessary to create and manage your 100xSales account.
Usage & Interaction Data
We collect data about how you interact with our platform, including pages visited, features used, and AI agent conversation logs. This helps us improve our services and provide better support.
Integration Data
When you connect third-party platforms (WhatsApp, Instagram, Facebook Messenger), we collect the necessary access tokens and metadata required to operate those integrations on your behalf.
Payment Information
Payment transactions are processed through secure third-party payment processors. We do not store your full card details on our servers.
How We Use Your Information
Service Delivery
We use your data to operate the 100xSales platform, including training your AI agents, processing messages, and managing integrations across all connected channels.
Platform Improvement
Aggregated, anonymized usage data is used to improve the accuracy, speed, and capabilities of our AI models. No personally identifiable information is used for model training without your explicit consent.
Communication
We may contact you with service announcements, product updates, billing notifications, and promotional offers. You may opt out of marketing communications at any time.
Legal Compliance
We may use or disclose your information when required to comply with applicable laws, enforce our policies, or protect the rights and safety of our users and the public.
Data Security
Encryption
All data transmitted between your browser and our servers is encrypted using TLS 1.3. Stored data is encrypted at rest using AES-256 encryption.
Access Controls
Access to your data is strictly limited to authorized personnel on a need-to-know basis. All team members undergo security training and background checks.
Infrastructure
Our platform is hosted on enterprise-grade cloud infrastructure with automated backups, intrusion detection systems, and 24/7 monitoring.
Data Sharing & Third Parties
No Data Selling
We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
Service Providers
We work with trusted third-party vendors (e.g., cloud hosting, payment processors, analytics) who process data on our behalf under strict data processing agreements.
Platform Integrations
Data shared with connected platforms (WhatsApp, Instagram, etc.) is governed by each platform's own privacy policies in addition to ours.
Your Rights
Access & Portability
You may request a copy of all personal data we hold about you at any time. We will provide this in a structured, machine-readable format within 30 days.
Correction & Deletion
You have the right to correct inaccurate data or request deletion of your personal information. Note that some data may be retained for legal compliance purposes.
Opt-Out
You may withdraw consent for data processing at any time. This may affect your ability to use certain features of the platform.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at privacy@100xsales.ai. We aim to respond to all inquiries within 5 business days.